Our Policy

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                                                                                                             The business office hours are: 

1014 West 36th Street, Baltimore, MD 21211

Monday - Friday 10:00 AM to 4:00 PM 

Classroom trainings'/Workshops'/Appointments'

are not office hours      

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Any emails and/or phone calls made after office hours, will be responded to on the next business day.

 

                                                                                                                           COVID-19

The instructor will have the right to ask you to wear a mask!

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 Organizational Structure:

 

 

Advanced Education & Training Center, LLC is a privately owned organization, registered in the state of Maryland.  Advanced Education & Training Center, LLC instructors are authorized to teach CPR and First Aid and distribute certification cards from the American Heart Association, American Red Cross, and Health & Safety Institute.  Advanced Education & Training Center,  LLC and/or it's instructors are not employees of the aforementioned organizations nor are you conducting business with any of the aforementioned companies.  You are doing business with Advanced Education & Training Center, LLC.

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Advanced Education & Training Center, LLC officers workshops to the general public and we offer onsite training to healthcare businesses and institutions.  Advanced Education & Training Center, LLC is authorized by MHEC to offer a certificate of completion for our workshops and we also prepare participants/learners to sit for their national certification exam through the National Health Career Association (NHA).

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• Should you have a grievance/complaint, concerning the company, it's operations or it's employees then you must file your grievance/complaint by sending an email to: admin@aetctraining.com.  If you are not satisfied with how the issued was resolved then you may request for the owner of the company to review your grievance/complaint.   

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       If your grievance/complaint is still not resolved then you can escalate your grievance/complaint to the Better Business Bureau (BBB).  

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• Should you have a grievance/complaint concerning a specific instructor or a class/training that you attended (note:  if you did not physically attend a class/training, then follow the procedures listed above). You may send an email to admin@aetctraining.com.  If you are not satisfied with how the issue was resolved, then you may request for the owner of the company to review your grievance/complaint.  

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       If your grievance/complaint is still not resolved then you can escalate your grievance/complaint to the organization pertaining to the  training that you took.  

       AHA:  1 (800) 242-8721;  ARC:  1 (800) 733-2767;  HSI;  1 (800) 447-3177 

 

                                            Course Purchase:

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Deposit(s):

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The deposit made during the registration process only pays for your seat or your appointment slot.  The deposit does not pay for your in-person training/workshop/appointment.  For fast track (blended learning) and instructor classes; the deposit will also cover your online learning material.  

All deposits are non-refundable.  

If your training/workshop/appointment has been rescheduled, the deposit will be transferred to the new training/workshop/appointment . 

This can only be done once.  

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Refund Policy:

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All deposits are non-refundable. 

 

Fast Track appointments (blended learning), require us to pay for your online material as it is used.  Once online material has been issued, it can not be used again or issued again, for someone else.  You have up to 1 year to complete the online material, once it has been issued to you.  A refund cannot be issued.  

 

Cancelations: 

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You may cancel your training/workshop/appointment at anytime by sending an email to admin@ahetraining.com.  

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                   *If a booking is made for the next day training/workshop/appointment, please make sure you're able to attend due to the deposit being NON-refundable.

 

  Rescheduling:      

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                                           A reschedule can be requested at least 48hrs prior to a scheduled training/workshop/appointment. 

Reschedule can only occur once per deposit.  Afterwards, a new deposit must be made to schedule a new training.  

 

                                                          A reschedule request made less than 48hrs, will require a new registration.                                                               

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Tardy/Late:

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The instructor will open the front door at the scheduled start time, until 15 minutes after the scheduled start time for a classroom/workshop training.  5 minutes for appointments.  After 15minutes for a classroom/workshop or 5 minutes for an appointment, you are late and will be marked as a "NO SHOW".  You will not receive a refund of your deposit and you will not be able to reschedule.  You will be required to go through the registration process again.  

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If your classroom/workshop/appointment is scheduled during business hours.  Please have a seat in the reception area and wait for the instructor to escort you to the training area.  

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Note:  Although we do not respond to emails sent after office hours.  If you send an email to admin@aetctraining.com at least 30 minutes before your training starts.  Based on the circumstance that you list in your email, we will consider issuing you a courtesy reschedule.  Please note: This consideration is completely up to AETC.  The policy for Tardy/Late still applies.  

 

FOR FAST TRACK APPOINTMENT'S: 

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Also known as blended learning.  Because these are appointment times and not a classroom training; All participants will be allowed a grace period of  5 minutes.  The instructor will wait for 5 minutes after your appointment time.  If you are not in the waiting area (at the front door after business hours or in the reception area during business hours) within the time frame allotted then you are not present and will be considered a "NO SHOW". 

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FOR CLASSROOM ATTENDEE'S INCLUDING WORKSHOPS':

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All participants will be allowed a grace period of 15 minutes, after which you are then considered a No Show (please see our no-show policy).  You will not be allowed to enter into any class after 15 minutes.  The instructor will stand in the reception area (during office hours) and at the front door (after office hours) until 15 minutes after the scheduled start time.  

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The building doors are locked on the weekends.  The instructor will open the doors at the scheduled start time of the class/workshop.  The doors will close 15 minutes after the class/workshop time.

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Note.  This is a secure building and there are cameras.  For those who want to say that they where there on time.  Recordings don't lie. 

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Please keep in mind that this 15 minute grace period does not mean that you are somewhere in or near the building.  It means that you are in your seat within that time frame.  It is not our staffs responsibility to figure out where you are. If you are not in your seat within the time frame allotted then you are not present and will be considered a "NO SHOW".

 

                                                                                                                      NO SHOW:

A no-show means that you did not attend your scheduled training. 

A no-show forfeits the deposit, and you are not entitled to a refund or a reschedule.

 

To reschedule a new training, you must pay a new deposit.

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                                                                                                                       Conduct:

All participants/students have the right to learn without interference from others.  Instructors have the authority to protect this right by creating and maintaining an environment that is conducive to learning.  Towards this end AHE has developed the following Code of Conduct.

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Students/Participants are required and expected to conduct themselves in a mature and considerate manner. Students/Participants should conduct and express themselves in a way that is respectful to all individuals.  This includes respecting the rights of others to comment and participate fully in class.  Classroom misconduct is any behavior which disrupts or interferes with the learning environment.  Failure to conduct yourself in an appropriate manner could result in you being ejected from the classroom or training.  Should this happen; no refunds will be given. 

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Examples of Classroom Misconduct

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Includes, but is not limited to, the following:

1. Engaging in behavior that disrupts or interferes with the learning environment. Behavior such as, but not limited to, talking in class while the instructor or other students are speaking, using offensive language, creating distractions or disturbances, sleeping, reading unrelated materials, and moving about the classroom is, in many situations, considered disruptive behavior to the learning process.

2. Using cell phones or other electronic devices that disrupt the learning process or teaching environment. Instructors have the right to restrict the use of electronic devices in their classrooms.

3. Entering the classroom/workshop late or leaving the classroom/workshop prior to the end of class/workshop may be considered a disruption to the learning environment.

4. The use of vulgar behavior or language as well as obscene behavior or language.

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Students with approved accommodations through Disability Support Services (DSS) have the right to receive and utilize appropriate accommodations, which may include behavior or the use of technology otherwise restricted.

OTHER:
 

o   If you are looking to get certified for adult CPR under CPR/AED, BLS, ACLS, PACLS; you must be able to successfully perform the necessary skills.  This includes pushing to the proper depth and being able to get on your knees and perform chest compressions.  If you are unable to do this then the instructor cannot certify you, saying that you can.  Other certification options may be presented to you.  No refunds will be given.

 

o   If you registered for and AHA course card, but you need to obtain the ARC course card or vice versa.  You may make that change up to 48 hours before your scheduled training.  Otherwise, you will receive the course card that you paid for.  You may make the change by sending an email to admin@aetctraining.com.  PLEASE SEND AN EMAIL; DO NOT CALL,

 

                                                                                              Distribution of CPR  Certification Cards: 

 

We do not use paper CPR cards.  All CPR cards are electronic. Once you have successfully completed the class then the paperwork must be processed for the cards to be issued.  Because our classes are done in the evening or on the weekends and our business office is not open during those times, the following will apply:

 

 

• If you took a Saturday class then your paperwork will be processed the following Monday (or the next business day if Monday falls on a holiday).  Your card will be sent to the email that you registered with by 7:00 PM

 

• If you took a weekday class then your paperwork will be processed the following business day.  Your card will be sent to the email that you registered with by 7:00 PM on Monday (the following business day if Monday falls on a holiday).

 

• Your email will come directly from the American Heart Association; American Red Cross or the American Safety and Health Institute; depending on which class you paid and registered for.  Please check your spam folder if you do not see your email.  If you still don't see it then send an email to cprtraining@ahetraining.com and you will be helped on the same day.  Emails sent after 5:00 PM will be answered the next business day.

 

• Your Basic Life Support Card will read as follows:           

AHA

American Heart Association

BLS Provider

https://cpr.heart.org/idc/groups/ahaecc-public/@wcm/@ecc/documents/downloadable/ucm_483580.pdf

 

ARC

American Red Cross

BLS or BLS for Healthcare Providers

https://www.redcross.org/take-a-class/bls

 

HSI

American Safety and Health Institute

ASHI Basic Life Support

https://emergencycare.hsi.com/blog/ashi-cpr-pro-is-now-ashi-bls

 

 What is a BLS Training Course?  ( What Is the Basic Life Support (BLS) Certification? | The Response Institute | CPR Consultants   )

 

 

Paper cards:

as of January of 2020 we will no longer issue paper CPR certification cards.  

 

Student Workbook:

CPR Workbooks:  In order to keep your price low, the workbook is not supplied to you.  Although it's not a requirement that you have one; If you must have a workbook, we can provide one for you at the cost of $15.00 per book. 

Please call (410) 401-1606 at least 1 week before the class.  You may also order your own online.  

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Workshop Textbooks:  Participants in all workshops will receive access to an electronic textbook (including workbook and activities.  Online access will end at the end of the workshop.  You may choose to purchase a full copy, online, should you choose to.

 

CPR Dress Code:

Please wear loose, comfortable clothing. You will be practicing skills that require kneeling, bending, standing, and lifting. If you have any physical conditions that might prevent these activities, please tell one of the instructors. The instructor may be able to adjust the equipment to accommodate you. Also, please tell your instructor if you are allergic to latex.

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Workshop Casual Dress Code Policy

Allied Health Educators, LLC's objective in establishing a relaxed, casual, and informal workshop dress code is to enable our participants/students to be comfortable at every workshop. Yet, certain standards are established so participants/students are not confused about the meaning of the terms relaxed, casual, and informal dress. 

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Guidelines for Appropriate Casual Attire

Because all casual clothing is not suitable, these guidelines will help you determine what is appropriate to wear.  Clothing that works well for the beach, yard work, dance clubs, exercise sessions, and sports contests may not be appropriate for a professional, casual appearance.  

Clothing that reveals too much cleavage, your back, your chest, your stomach or your underwear is not appropriate for a our workshops. 

 

 

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Allied Health Educators, LLC